Pine White Primed id Flo Baluster - 900mm x 41mm x 41mm

Delivery & Returns

Delivery Cost

Due to the nature of our products, the delivery cost is calculated based on the weight and destination of the order. Upon entering delivery details during checkout, the delivery cost is calculated and shown when selecting the delivery method. 

Please note: For all orders outside of Mainland England & Wales, Industrial Scotland, Scottish Grampian, Scottish Highlands and Isle of Wight, please call our office on 01782646222.

Delivery Time

The delivery time varies between stock and made-to-order products. A confirmation email will be sent with an expected delivery date. If any part of your order is not in stock, you will be advised of the expected back-in-stock date.

The delivery time for stock products is between 3-5 working days. All deliveries are made by our primary courier, DX. Deliveries are made between 8 am and 6 pm, Monday to Friday. Due to deliveries being made by a third-party courier, we can’t specify the time of the delivery or request the courier to communicate with you prior to the delivery. An additional courier charge may be levied if the delivery is attempted but not received. If consecutive delivery attempts fail, the products will be returned to our warehouse. We reserve the right to levy an additional delivery charge to redeliver the products.

Receipt of the Delivery

All deliveries must be signed for. Products cannot be left unattended without a signature. If you are not going to be available to receive the delivery on a particular day, please contact us so we may rearrange it.

Delivery Advisories

Upon delivery, customers are advised to ensure that the stated number of parcels are present and in good condition before signing to accept the delivery. If the packaging shows signs of damage, customers are advised to note this on their own and their courier’s copy of the delivery note as “Packaging Badly Damaged, Goods Not Checked for Quality”. If any of the products are found damaged, it will allow us to seek adequate compensation for the costs of the products from the courier. Additionally, customers are advised to note the date and time on the delivery ticket or the courier’s paperwork. Customers unsure about the condition of any product are advised to sign for it as “Damaged” and notify us as soon as it is practicable, but no later than 48 hours, to report any damage. Any items not signed for as “Damaged” cannot be replaced. Signed for, missing products also cannot be replaced.

Returns and Replacements

In the unlikely event of a concern regarding the quality of the products purchased, customers are advised to email the details (and, where possible, attach a digital photograph of the issue). Alternatively, customers can initiate a return via their Staircase Parts account. Any product not meeting the usual standards of quality will be replaced free of charge as long as it is returned intact and in its original packaging.

All timber products are made from kiln dried timbers.

Products are supplied without a lacquer or other finish unless stated.

It is usually necessary to laminate sections of timber together to form larger sections. For example; handrails and newel posts. This is standard practice because larger section material is not available in the species we use. 

Spindles and balusters conform to strength requirements to meet residential domestic use - please check if you are purchasing stairparts for commercial or multiple occupancy (flats & apartment communal stair areas) use.