Privacy Policy
This privacy policy will explain how staircaseparts.co.uk and Clive Durose Ltd uses the personal data we collect from you when you use our website.
What data do we collect?
Our Company collects the following data:
Personal identification information (Name, email address, phone number, etc.)
How do we collect your data?
You directly provide our Company with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our products or services.
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
- Use or view our website via your browser's cookies.
How will we use your data?
Our Company collects your data so that we can:
- Process your order, manage your account.
- Organise delivery of your order.
- Email you with special offers on other products and services we think you might like.
If you agree, we will only share your data with our partner companies so that they may offer you their products and services.
When we processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
We only keep your personal data for as long as we need to in order to use it as described above, and/or for as long as we have your permission to keep it.
Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under GDPR.
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our site.
Steps we take to secure and protect your data include:
Providers of server space have no access to the data stored on their servers;
All data is encrypted for security purposes;
We take all reasonable precautions to protect your data from unauthorised access, modification or disclosure.
Marketing
Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the Our Company Group.
What are your data protection rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access - You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification - You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.
The right to erasure — You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing - You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing - You have the right to object to Our Company's processing of your personal data, under certain conditions.
The right to data portability - You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: staircaseparts@clivedurose.co.uk
Call us on: :01782 646222
Or write to us: Clive Durose Ltd, Newstead Industrial Estate, Trentham, Stoke-on-Trent, Staffordshire. ST4 8HX